Frequently asked questions

Create a seller account, then upload five documents on the Verification page: company registration, MPOB licence (or regional equivalent), export licence, a Halal / RSPO / MSPO certificate and proof of capacity. Our team reviews them and activates your account. Your Verified badge appears once approved.

After approval, open My listings. Fill in the product, grade, FFA, moisture and impurities, iodine value, origin, available volume, MOQ, incoterm and (optionally) your price, then tap Publish listing. You can pause a listing or mark it sold out at any time.

You do not need to search. When a verified buyer submits an RFQ that matches your active listings (product, MOQ, quality and certification), it appears under RFQs and you are notified.

Open RFQs, enter your price per MT, volume, incoterm, validity date and shipment window, then tap Submit quote. You can update the quote until the buyer accepts it.

A deal room opens automatically at exactly your quoted price. Use it to chat with the buyer, issue the Proforma Invoice, upload the SPA, LC, COA and Bill of Lading, and update each stage through to shipment.

Payment terms are set by DX and chosen by the buyer on the RFQ, for example a TT deposit with the balance by Usance LC from an accepted bank. SBLC is not accepted. Payment moves bank to bank; confirm the payment instrument in the deal room before shipping.

No. Agents cannot see, edit or mark up quotes. Any agent commission is paid separately by DX and is never added to your price.

DX scores each seller from 1 to 5 stars against published criteria such as certificate compliance, export experience and on-time delivery. Keep your documents current and deliver on time to raise your rating.

Supplier names and contact details are shown only to verified accounts. This protects you from unverified enquiries.

Palm oil mills, refineries and palm oil packaging factories. Choose your facility type when you register; it appears on your Verified badge.

Every seller commits to delivering 100% of the contracted quantity and quality. Seller/Buyer may optionally add EXIM Bank cover for a fee; ask our team in the deal room for the current premium.

Registration is USD 100 per year. During our launch period the first year is free: a coupon is applied automatically when you sign up.

Yes. To guarantee delivery, every seller must hold delivery-guarantee insurance with EXIM Bank or another insurer approved by DX, and upload the certificate before activation.

When you quote, choose CFR or CIF and pick a freight rate from the verified forwarders listed for that destination. The freight (and cargo insurance for CIF) is added as a separate line; your product price stays exactly as you entered it.

Buyers must upload company registration, an import licence, a bank comfort letter or proof of funds, and a tax ID before they can raise an RFQ. Paid members and repeat buyers are flagged. Middlemen who collect offers to resell with a margin, and "buyers" who only want price lists, are rejected. You spend your time on buyers who can actually pay and take delivery.

Your listing prices are shown only to verified buyers, and each quote is visible only to the buyer who asked for it. Other sellers and the public cannot see them. Buyers agree in our Terms not to share or misuse prices.

DX expires old RFQs and quotes, reminds you before a priority RFQ is due, pauses listings when their price validity date has passed, sends renewal reminders, and routes unanswered RFQs to Drixem Group companies when the buyer asked for it. Staff step in only for approvals, payment checks and enquiries.

Listings are paused automatically once the "price valid until" date has passed, so that buyers never see an out-of-date price. Update the price and date, then set the listing back to Active.

Send an enquiry from the Enquiries page. Every message and reply stays in your history so nothing gets lost.